Questions
For listing owners
Getting started
5 questions about getting started.
How do I get my link?
Click Create a Link, describe your place, choose your questions and publish. Publishing is free and needs no card.
What information should I include in my listing?
Location, rent, move-in date, and a few lines about the place. Then pick the questions that matter to you.
Can I save a draft and finish later?
Yes. Drafts save as you go.
Is MyRoomMate a marketplace?
There is no public list of listings. You put the link in your own advert and applicants come to you. If people have asked about places in your city, we also email them your link when you publish, unless you switch that off.
Can I use this for a whole apartment?
Yes. It works the same for one room in a shared flat and for a whole flat.
Questions and scoring
4 questions about questions and scoring.
How does scoring work?
You give each answer a score and can mark answers that rule someone out. Every application is scored the same way and shown as a percentage.
Does AI decide the score?
No. The score comes from the values you set. AI only writes a short summary of each application.
Can I add my own questions?
Yes, as many as you need, alongside the question bank. Custom questions are reviewed before they go live, and you are responsible for following local housing and anti-discrimination law.
What does 'disqualifies' mean?
An answer you mark as disqualifying rules the applicant out. They are set aside before you start reading.
Managing applications
3 questions about managing applications.
How many applications can I review for free?
All of the first 20. Later applicants can still apply; their applications are put on hold until you pay €5 once to release them all.
Can I filter or sort applications?
Yes. Filter by score, status, date or city, and sort by date or score.
What are the statuses?
Applications arrive Scored. You move them to To review or Favorite, or reject them.
Communication
3 questions about communication.
How do I contact applicants?
Open the application and use Send message. You can write to anyone at any point.
Can applicants message me first?
Yes. Once someone has applied, they can message you from their application.
Will applicants see my personal contact info?
Only if you share it. Your email and phone number are never shown automatically.
After publishing
4 questions about after publishing.
What happens after I publish?
You get a link and a QR code for your advert. It goes live straight away.
Does the €5 unlock change my questionnaire?
No. It opens all applications, now and later, and changes nothing else.
Can I close my listing early?
Yes. Mark it filled at any time and it stops taking applications.
What payment methods do you accept?
Cards, through Stripe.
Trust and safety
4 questions about trust and safety.
How do you verify applicants?
Every applicant has to verify their email address before they can submit.
What if I receive inappropriate applications?
Reject it, and report abuse to support@my-roommate.app.
Is my listing information secure?
Listings show your city and country, never an address. Data is encrypted.
Is this GDPR compliant?
Yes. Data is encrypted, never sold, and deleted on request.
For applicants
Finding and applying
3 questions about finding and applying.
Is it free to apply?
Yes. Answer the questions and submit.
How do I find listings to apply to?
Owners share their link in their own adverts and groups. You can also leave your email for a city and we send you the link when a new place is listed there.
Can I apply to multiple listings?
Yes. Each listing has its own questions.
Applying
5 questions about applying.
How am I scored?
The owner sets a score for each answer and can mark answers that rule an applicant out. Your score is the sum, shown as a percentage. The AI summary does not affect it.
What happens after I submit an application?
The owner sees your answers, your score and a short summary. Applying does not guarantee a reply. If the listing has reached its included applications, your application is saved and put on hold, and the owner does not see it yet. You are told before you submit.
Can I edit my application after submitting?
No. Check your answers before you submit.
Can I ask for a score breakdown or human review?
Yes. Write to support@my-roommate.app and we will explain how the owner's settings produced your score, or review the decision by hand.
How long until I hear back?
That depends on the owner. Listings close when the place is filled, and after 120 days at the latest.
Hearing back
3 questions about hearing back.
How do I know if I got the place?
The owner messages you. Once the place is taken, the listing closes and your application shows it as filled.
Can I message listing owners directly?
Yes. Once you have applied, you can message the owner from your application. If your application is on hold, messaging opens when it reaches the owner.
What if I have questions about a listing?
Put them in your application. The owner reads every answer.
My account
2 questions about my account.
Do I need to create an account to apply?
No password. You verify your email and submit.
How do I delete my data?
Write to support@my-roommate.app. We delete it within 30 days.
General
Account and privacy
2 questions about account and privacy.
How do you handle my personal data?
It is encrypted, never sold, and used only to run the service. The privacy policy has the detail.
How do I contact support?
Email support@my-roommate.app. We answer within a working day.
