Legal

Terms and Conditions

These Legal Terms constitute a legally binding agreement between you and Arbor S j.d.o.o. (doing business as My RoomMate) concerning your access to and use of our website and services.

Last updated

May 27, 2026

Questions or concerns? Email hello@my-roommate.app

We are Arbor S j.d.o.o., doing business as My RoomMate ("Company," "we," "us," "our"), a company registered in Croatia at Hosti 25/2, Rijeka 51000. Our VAT number is HR52454299018.

We operate the website my-roommate.app (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Arbor S j.d.o.o., concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. If you do not agree with all of these Legal Terms, then you are expressly prohibited from using the Services and you must discontinue use immediately.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by hello@my-roommate.app. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

Summary of key points

This summary highlights the main parts of our terms. The full legal text appears below.

What does My RoomMate do?

We provide tools that help room providers create listings, collect applications, compare responses, and communicate with applicants. We are not a party to any rental or roommate agreement.

Who can use the Services?

The Services are intended for users who are at least 18 years old. By accessing the Services, you agree to be bound by these Legal Terms.

How does payment work?

Paid services consist of one-time listing publication fees processed via Stripe Checkout. Payment does not guarantee any particular outcome such as views or applications.

What about your content?

You retain ownership of your User Content. By submitting it, you grant us a limited license to host, display, and operate the Services. We do not sell your content.

What are your responsibilities?

You are responsible for complying with applicable housing, anti-discrimination, and tenancy laws. Room providers must not use applicant data for unrelated purposes.

What law governs these terms?

These Legal Terms are governed by the laws of Croatia. EU consumers retain the protections of their country of residence.

How is liability limited?

The Services are provided "as is." Our liability is limited to the amount you paid us. Certain jurisdictions may provide additional rights.

How can you contact us?

Email hello@my-roommate.app or write to Arbor S j.d.o.o., Hosti 25/2, Rijeka 51000, Croatia.

1

Our Services

In short: My RoomMate is a decision-support tool for roommate selection. We are not a party to any rental agreement and do not verify user-submitted information.

My RoomMate provides tools that help room providers create listings, collect applications, compare responses, and communicate with applicants. We are not a landlord, tenant, letting agent, broker, property manager, background-check provider, or party to any rental or roommate agreement. We do not verify listings, users, applicant information, housing availability, identity documents, suitability, or the truthfulness of user-submitted information.

Users are responsible for their own decisions, communications, agreements, and compliance with applicable housing, tenancy, consumer, and anti-discrimination laws.

Published listings remain active for up to 120 days from the date of publication, unless completed, deactivated, or removed earlier. After this period, listings expire automatically. Payment of the listing fee does not guarantee any particular duration of availability if a listing is removed for a breach of these Legal Terms.

Application statuses, offer-related actions, confirmations, messages, and other workflow tools in the Services are provided to help users coordinate the roommate-selection process. They do not, by themselves, make My RoomMate a party to any lease, tenancy, rental, roommate, or housing agreement.

The Services may include scoring, ranking, filtering, disqualification indicators, insights, and AI-generated summaries to help room providers review applications. These features are decision-support tools only. They may be incomplete, inaccurate, or based on criteria configured by the room provider. Room providers remain solely responsible for reviewing applications, making lawful decisions, and complying with applicable housing and anti-discrimination laws.

Where the Services allow a room provider to request documents from an applicant, My RoomMate only facilitates sending the request. Unless we expressly provide otherwise, requested documents are exchanged directly between users outside the Services. We do not collect, store, review, verify, or validate those documents.

2

Intellectual Property Rights

In short: We own or license all Service content and marks. You get a limited license to use the Services. You own your User Content but grant us a license to operate the platform.

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

The Content and Marks are provided in or through the Services "AS IS" for your own lawful use and for the purposes for which the Services are made available.

Your use of our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to:

  • access the Services; and
  • download or print a copy of any portion of the Content to which you have properly gained access,

solely for your own lawful use and for the purposes for which the Services are made available.

No part of the Services may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

Your submissions and User Content

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. Submissions do not include User Content or personal data processed under our Privacy Policy.

User Content: The Services allow you to create, submit, post, display, transmit, publish, or otherwise provide content including text, photos, listings, questions, answers, messages, notes, profile information, and other materials ("User Content"). We do not claim ownership of User Content.

You are responsible for what you post or upload. By providing User Content, you confirm that it complies with our Prohibited Activities section and that you have the necessary rights and permissions to submit it.

We may remove or edit your User Content if in our reasonable opinion we consider it harmful, unlawful, unsafe, or in breach of these Legal Terms.

3

User Representations

In short: You represent that your information is accurate, you are of legal age, and you will comply with applicable laws including anti-discrimination requirements.

By using the Services, you represent and warrant that:

  • All registration information you submit will be true, accurate, current, and complete
  • You will maintain the accuracy of such information and promptly update it as necessary
  • You have the legal capacity and agree to comply with these Legal Terms
  • You are not a minor in the jurisdiction in which you reside
  • You will not access the Services through automated or non-human means
  • You will not use the Services for any illegal or unauthorized purpose
  • Your use of the Services will not violate any applicable law or regulation

You are solely responsible for complying with all applicable housing, anti-discrimination, equal treatment, privacy, and tenancy laws when using the Services. Room providers may use applicant information only to evaluate the relevant room application and may not use, disclose, copy, export, or retain applicant information for unrelated purposes.

Room providers must not create questions, scoring criteria, eliminating answers, messages, notes, or decisions that unlawfully discriminate against applicants or rely on protected characteristics where prohibited by law.

4

User Registration

In short: You are responsible for keeping your login credentials confidential and for all activity under your account.

You may be required to register to use the Services. You agree to keep your login information confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5

Purchases and Payment

In short: Paid services consist of one-time listing fees processed via Stripe. Payment does not guarantee any particular outcome. Refund requests are reviewed in good faith.

We accept payment methods supported by Stripe Checkout, which may include Visa, Mastercard, American Express, Maestro, and other local or regional payment methods depending on your location and Stripe availability.

Paid services currently consist of one-time listing publication fees for Standard and Plus listings. Payment is processed by Stripe Checkout. A listing may be published only after successful payment or use of an approved promotion code.

Payment for a listing does not guarantee views, applications, applicant quality, successful contact, rental completion, or any particular outcome.

You agree to provide current, complete, and accurate purchase and account information. Sales tax or VAT may be added as required by applicable law. We may change prices at any time, but price changes will not affect purchases already completed.

If you are not satisfied with your purchase, you may contact us at hello@my-roommate.app to request a refund. We review refund requests in good faith and may approve refunds at our discretion.

Right of withdrawal: Under applicable EU consumer protection law, you may have a right to withdraw from a purchase within 14 days. However, by completing your purchase and choosing to publish your listing immediately, you expressly consent to the immediate performance of the Services and acknowledge that you lose your right of withdrawal once the listing is published.

6

Prohibited Activities

In short: You may only use the Services for their intended purpose. A wide range of harmful, fraudulent, and abusive activities are expressly prohibited.

As a user of the Services, you agree not to:

  • Systematically retrieve data from the Services to create a collection, database, or directory without written permission
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information
  • Circumvent, disable, or interfere with security-related features of the Services
  • Disparage, tarnish, or otherwise harm us and/or the Services
  • Use information obtained from the Services to harass, abuse, or harm another person
  • Make improper use of our support services or submit false reports of abuse or misconduct
  • Use the Services inconsistently with any applicable laws or regulations
  • Engage in unauthorized framing of or linking to the Services
  • Upload or transmit viruses, Trojan horses, spam, or other material that interferes with the Services
  • Engage in any automated use of the system, such as using scripts, bots, data mining, or scraping tools
  • Delete the copyright or proprietary rights notice from any Content
  • Attempt to impersonate another user or person
  • Interfere with, disrupt, or create an undue burden on the Services or connected networks
  • Attempt to bypass any measures designed to prevent or restrict access to the Services
  • Copy or adapt the Services' software, including HTML, JavaScript, or other code
  • Except as permitted by law, decipher, decompile, disassemble, or reverse engineer any part of the Services
  • Use the Services to compete with us, copy our functionality, or operate a substantially similar service without permission
  • Sell or otherwise transfer your profile
  • Use the platform to discriminate unlawfully against applicants
  • Submit false, misleading, or fraudulent information
  • Harass, threaten, or abuse other users
  • Collect or misuse applicant data outside the intended purpose of roommate selection
  • Upload malicious software or attempt unauthorized access to the platform

7

User Content

In short: You may submit content through the Services. You are responsible for ensuring your content is lawful and does not infringe third-party rights.

The Services may provide you with the opportunity to create, submit, post, display, transmit, publish, or otherwise provide content and materials, including text, photos, listings, questions, answers, messages, notes, profile information, applicant information, and other materials ("User Content").

When you create or make available any User Content, you represent and warrant that:

  • Your User Content does not infringe the proprietary rights of any third party, including copyright, patent, trademark, trade secret, or moral rights
  • You are the creator and owner of, or have the necessary licenses and permissions to use and authorize use of, your User Content
  • You have the consent of each identifiable person in your User Content
  • Your User Content is not false, inaccurate, or misleading
  • Your User Content is not unsolicited advertising, spam, or other forms of solicitation
  • Your User Content is not obscene, violent, harassing, libelous, or otherwise objectionable
  • Your User Content does not violate any applicable law, regulation, or rule
  • Your User Content does not violate the privacy or publicity rights of any third party

Any use of the Services in violation of the foregoing may result in removal or restriction of User Content, suspension of your account, or termination of your rights to use the Services.

8

Contribution License

In short: You retain ownership of your content. You grant us a limited license to host, display, and operate the Services. We do not sell your content or use private data for advertising.

You retain ownership of any content, information, photos, answers, messages, notes, listings, questions, or other materials you submit to the Services.

By submitting User Content, you grant My RoomMate a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, transmit, format, adapt for technical purposes, moderate, and otherwise use your User Content solely as necessary to provide, operate, maintain, secure, support, and improve the Services.

For listing content that you choose to publish, this license includes the right to display that content publicly through the Services while the listing is active.

We do not claim ownership of your User Content, and we will not sell your User Content. We will not use private application answers, applicant profile information, messages, or other non-public content for advertising or promotional purposes without your consent.

This license ends when you delete your User Content or close your account, except that we may retain copies as reasonably necessary for backups, security, fraud prevention, legal compliance, dispute resolution, or where content has already been shared with other users as part of the Services.

9

Social Media

In short: If you log in via a third-party provider like Google, we receive basic profile information for authentication only.

If you choose to register or log in using a third-party provider such as Google, we may receive basic profile information such as your name, email address, and profile photo, depending on that provider's settings. We use this information only for account registration, authentication, and profile setup. We do not access your contacts, friend lists, address book, or unrelated social media content.

10

Third-Party Websites and Content

In short: We are not responsible for any third-party websites or content linked from or through the Services. Accessing them is at your own risk.

The Services may contain links to other websites ("Third-Party Websites") as well as content belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy by us, and we are not responsible for them.

Inclusion of, linking to, or permitting the use of any Third-Party Websites or Content does not imply approval or endorsement by us. If you decide to leave the Services and access Third-Party Websites, you do so at your own risk. You should review the applicable terms and policies of any website to which you navigate from the Services.

11

Services Management

In short: We reserve the right to monitor, moderate, and manage the Services to protect users and ensure proper operation.

We reserve the right, but not the obligation, to:

  • Monitor the Services for violations of these Legal Terms
  • Take appropriate legal action against anyone who violates the law or these Legal Terms
  • Refuse, restrict access to, limit the availability of, or disable User Content that violates these Legal Terms, applicable law, or user safety
  • Remove from the Services files and content that are excessive in size or burdensome to our systems
  • Otherwise manage the Services to protect our rights and property and facilitate proper functioning

12

Privacy Policy

In short: Our handling of personal data is described in our Privacy Policy, which is incorporated into these Legal Terms.

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you acknowledge that our Privacy Policy applies to our handling of personal data and is incorporated into these Legal Terms. Our primary hosting is in the European Union. Some third-party providers may process personal data outside the EEA, including in the United States, using appropriate safeguards as described in our Privacy Policy.

13

Term and Termination

In short: These terms remain in effect while you use the Services. We may terminate access for breaches, safety risks, or misuse.

These Legal Terms shall remain in full force and effect while you use the Services. We may suspend, restrict, or terminate your access if we reasonably believe that you have breached these Legal Terms, violated applicable law, created a safety or security risk, misused applicant data, failed to pay amounts owed, infringed another person's rights, or otherwise used the Services in a way that may harm other users, us, or the integrity of the Services.

Where reasonable and legally permitted, we will try to provide notice or an opportunity to resolve the issue before termination. If we terminate or suspend your account because of a serious or repeated breach, fraud, abuse, safety risk, or legal concern, you may not create a new account to avoid that restriction without our permission.

14

Modifications and Interruptions

In short: We may change or discontinue the Services at any time. We are not liable for downtime or interruptions.

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We will not be liable for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions, delays, or errors. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases.

15

Governing Law

In short: These terms are governed by the laws of Croatia. EU consumers retain the protections of their country of residence.

These Legal Terms are governed by and interpreted following the laws of Croatia, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU and you are a consumer, you additionally possess the protection provided by the obligatory provisions of the law of your country of residence.

Arbor S j.d.o.o. and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Rijeka, which means that you may make a claim to defend your consumer protection rights in Croatia, or in the EU country in which you reside.

16

Dispute Resolution

In short: The European Commission provides an online dispute resolution platform. You may also contact us directly.

The European Commission provides an online dispute resolution platform, which you can access at ec.europa.eu/consumers/odr. We may be contacted at hello@my-roommate.app. We are not obligated to participate in alternative dispute resolution proceedings before a consumer arbitration body, but we will consider doing so in good faith where required by applicable law.

17

Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

18

Disclaimer

In short: The Services are provided on an "as-is" and "as-available" basis without warranties of any kind, to the fullest extent permitted by law.

The Services are provided on an as-is and as-available basis. You agree that your use of the Services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Services, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranties or representations about:

  • The accuracy or completeness of the Services' content
  • Personal injury or property damage resulting from your access to and use of the Services
  • Any unauthorized access to our secure servers or personal/financial information stored therein
  • Any interruption or cessation of transmission to or from the Services
  • Any bugs, viruses, or the like transmitted to or through the Services by any third party
  • Any errors or omissions in any content or for any loss or damage incurred as a result of any content posted, transmitted, or made available via the Services

19

Limitations of Liability

In short: Our liability is limited to the amount you paid us. We are not liable for indirect, consequential, or incidental damages. Some jurisdictions may provide additional rights.

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services, even if we have been advised of the possibility of such damages.

Our liability to you for any cause whatsoever will at all times be limited to the amount paid, if any, by you to us. Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

20

Indemnification

In short: You agree to defend and hold us harmless from claims arising out of your use of the Services, your content, or your breach of these terms.

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of:

  • Your User Content
  • Use of the Services
  • Breach of these Legal Terms
  • Any breach of your representations and warranties set forth in these Legal Terms
  • Your violation of the rights of a third party, including intellectual property rights
  • Any overt harmful act toward any other user of the Services

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

21

User Data

In short: We maintain data you transmit to the Services. If you delete your account, we will anonymize or delete your personal information in accordance with our Privacy Policy.

We will maintain certain data that you transmit to the Services for the purpose of providing, securing, supporting, and improving the Services. If you delete your account, we will anonymize or delete personal information associated with your account in accordance with our Privacy Policy and applicable law.

Some non-identifying records, transactional records, security logs, accounting records, or information already shared with other users may be retained where necessary for legal, security, dispute-resolution, accounting, or service-integrity purposes. Active listings may be deactivated and draft listings may be deleted.

22

Electronic Communications, Transactions, and Signatures

In short: By using the Services, you consent to receive electronic communications and agree that electronic agreements satisfy any writing requirement.

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.

You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Services.

23

Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver of such right or provision.

We may assign any or all of our rights and obligations to others at any time. We shall not be responsible for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the remaining provisions.

There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services.

24

Contact Us

In short: Email us at hello@my-roommate.app or write to us using the postal address below.

Postal address

Arbor S j.d.o.o.
Hosti 25/2
Rijeka 51 000
Croatia